Frequently Asked Questions
Sure. we can provide a live demo of the app. Just send us a demo request to our support team ([email protected]). Also if required we can configure the app on behalf of you as per your use case.
Our app fetches the customer email id's automatically, which are specific to the orders that are picked. Therefore app enables to send bulk emails.
Click here to get detailed information on how to send bulk email notifications for customers of unfulfilled orders.
Click here to see video tutorial on how to send bulk email notifications for customers of unfulfilled orders.
Automated process of sending notifications depends on frequency setup. While creating a Notifier configure frequency as Scheduled. Based on requirement users can configure sending emails for specific day, time and repeat intervals as shown in the below image. So that automated emails are triggered based on frequency setup.
For example, If Scheduler is configured to run on everyday at 10 AM then a scheduler will be executed automatically and email will be sent everyday at 10AM.
NOTE - Emails also can be triggered instantly based on real time basis by clicking on 'Run-Now' button - We say it as manual process of executing Notifier.
Our app has 'Actions' part where users can add 'Order Tags' for the orders which are picked to send notification. Once after sending emails to customers then those orders are tagged by given 'Order tag'.
For example, If unfulfilled orders notifications email sent to customers then for this unfulfilled orders users can explicitly add order tags using our app. Let us consider order tag name as - 'UON-EMAIL_SENT'.
Our app has a filter based on order tag name. as shown in the below image
By entering the order tag name as 'UON-EMAIL_SENT' all the orders which are tagged by 'UON-EMAIL_SENT' tag name are excluded and hence repeated emails cannot be sent to the customers.
In order to pause a notifier follow the steps below :
STEP 1 - Click on 'Edit' option.
STEP 2 - Change the frequency setup from Scheduled to manual as shown in the below image.
Hence Notifier will stop sending automated emails. Email notifications are triggered only upon clicking on 'Run-Now' button.
Send emails to customers
Send emails to staffs/admins
Merchants need NOT add customer email id's explicitly (app will fetch customer email id's automatically)
Merchants need to add staff/admin email id's explicitly.
In frequency setup section - 'Send notification only if there is at least 1 order in it.' option is NOT available
In frequency setup section - 'Send notification only if there is at least 1 order in it.' option is available
In Notifications setup section - 'Attach csv file' option is NOT available
In Notifications setup section - 'Attach csv file' option is available